NDIS Service Agreement

1. Parties

This Service Agreement is for:

a participant in the National Disability Insurance Scheme (client), and is made between:

2. The NDIS and this Service Agreement

This Service Agreement is made for the purpose of providing supports under the clients NDIS plan.

 A copy of the clients NDIS Plan is/is not attached to this Service Agreement. The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:

• support the independence and social and economic client of people with disability; and

• enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

3. Schedule of supports

Aspire to Achieve Occupational Therapy agrees to provide the client Occupational Therapy or Therapy Assistant Services . The supports and their prices are set out in the attached Schedule of Supports. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e. things that are not included as part of a client NDIS supports) are the responsibility of the client / clients representative and are not included in the cost of the supports.

4. Aspire to Achieve Occupational Therapy   Responsibilities

Aspire to Achieve Occupational Therapy agrees to:

• Review the provision of supports at least every 12-months.

• Once agreed, provide supports that meet the participant's needs at the participant's preferred times.

• Communicate openly and honestly in a timely manner.

• Treat the participant with courtesy and respect.

• Consult the participant on decisions about how supports are provided.

• Give the participant information about managing any complaints or disagreements and details of the cancellation policy.

• Listen to the participant's feedback and resolve problems quickly.

• Give the participant a minimum of 24 hours notice if the provider has to change a scheduled appointment to provide supports.

• Give the participant the required notice if the provider need to end the Service Agreement (see "ending this service agreement" below for more information)

• Protect the participant's privacy and confidentiality information.

• Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the participant.

• Issue regular invoices and statement on the supports delivered to the participant.

5. Responsibilities of the client / client representative

The client / client representative agrees to:

• Inform the provider about how they wish the supports to be delivered to meet the participant's needs.

• Treat the provider with courtesy and respect.

• Talk to the provider if the participant has any concerns about the supports being provided.

• Give the provider minimum of 24 hours notice if the participant cannot make a scheduled appointments; if the participant does attend the apt a cancellation fee may be applied.

• Give the provider required notice if the participant needs to end the service agreement (see "ending this service agreement" below for more information), and

• Let the provider know immediately if the participant's NDIS plan is suspended or replaced by a new NDIS plan or the participant stops being a participant of the NDIS.

6. Payments

Aspire to Achieve Occupational Therapy will seek payment for their provision of supports after the supports have been delivered.

7. Changes to this Service Agreement

If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed and dated by the parties.

8 Ending this Service Agreement

Should either party wish to end this Service Agreement they must give 2 weeks notice. If either party seriously breaches this Service Agreement the requirement of notice will be waived.

9. Feedback, complaints and disputes

If the client wishes to give  Aspire to Achieve Occupational Therapy feedback or is not happy with the provision of supports and wishes to make a complaint, the participant can talk to Shannon Goodwin on 0448 110 174 or admin@aspiretoachieveot.com

If the client is not satisfied or does not want to talk to this person, at any time, they can make a complaint to the NDIS Commission. Complaints to the NDIS Commission can be lodged:

• online at www.ndiscommission.gov.au; or

• by phone on: 1800 035 544.

10. Goods and Services Tax (GST)

For the purposes of GST legislation, the Parties confirm that:

• a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the NDIS Act, in the client's NDIS Plan currently in effect under section 37 of the NDIS Act;

• the client's NDIS Plan is expected to remain in effect during the period the supports are provided; and

• the client / client representative will immediately notify the provider if the client's NDIS Plan is replaced by a new plan or the client stops being a participant in the NDIS.

11. Cancellation Policy

At  Aspire to Achieve Occupational Therapy  we value consistent and high quality intervention. If you need to cancel an appointment it is recommended it occur before 3pm on the day before your appointment to allow our therapists time to reorganise their schedules.  Should your therapist arrive at your scheduled appointment and you and your child are not at home or at the location of the appointment with no prior notice, the scheduled session will be charged at 100% of the scheduled fee for that session. 

12. Contact details

The Client Representative can be contacted on:

Aspire to Achieve Occupational Therapy   can be contacted on:

Phone: 0448 992 805

Email: admin@aspiretoachieveot.com

Postal Address: 37 Leyland Street Garbutt, QLD, 4814

13. Schedule of supports

I/we agree to pay for treatment/ therapy sessions provided by Aspire to Achieve Occupational Therapy  through claiming against the National Disability Insurance Scheme (NDIS) service plan. Working with the NDIS we have been allocated Occupational Therapy funding for the service year (enter service dates)

The Provider agrees to provide the client Occupational Therapy or Therapy Assistant services for the duration of the agreement at the scheduled rate. These include

• Occupational Therapy assessment and treatment

• Clinically relevant communications including phone calls/written programs/communication with other health professionals (any task that takes more than 10 minutes will be invoiced)

• Attendance at team meetings/case conferences

• Assessment and trial of equipment as required

• Any reports, forms or letters as required by the NDIS or requested by the client / client representative

• Cancellation charges for no show appointments

Aspire to Achieve Occupational Therapy reserves the right NOT to provide service or to cancel any future appointments for the client if you do not have sufficient funds in your plan or the plan expires. Any service fees not met by NDIS will be covered by your client / client representative.

Price & Payment Information

Occupational Therapy will be charged at $193.99 per hour. 

Therapy Assistant level 1 will be charged at $56.15 per hour

Therapy Assistant level 2 will be charged at $86.79 per hour

All prices will be adjusted if there is any change in the NDIS price guide during the service agreement period. 

Aspire to Achieve Occupational Therapy will claim funding from the following support category:  

CB Daily Activity if agency managed

1 4. Agreement signatures

The parties understand and agree to the terms and conditions of this Service Agreement.